Does c77c sell my personal information to third parties?

No, c77c never sells, rents, or exchanges your personal information with third parties. Your data is used solely to provide services, ensure security, and meet legal obligations.

How long is my data retained?

Retention periods vary by data type. Account information is kept while your account is active and for up to 5 years after closure. Financial records are retained for 5–7 years in accordance with legal requirements. Once the retention period expires, data is securely deleted or anonymized.

Can I request that my data be deleted?

Yes, you can request deletion of your data. However, due to legal obligations, certain information may not be deletable before a specified period. To submit a request, contact our support team — processing is typically completed within 30 business days.

What documents do I need to complete the KYC process at c77c?

Typically, a copy of your National ID (NID) or passport along with a selfie is required. In some cases, proof of address may also be requested. These documents are used solely for identity verification and are stored with full security.

How do I opt out of marketing emails or SMS?

You can turn off marketing communications from your account notification settings. You can also contact our support team to submit an opt-out request. Please note that important account notifications may still be sent after opting out.

c77c | Privacy Policy — How We Protect Your Personal Data

1. Introduction

C77c is one of Bangladesh's leading online gaming platforms. We believe protecting every user's personal data is a fundamental responsibility. This Privacy Policy applies to c77c's website, mobile app, and all related services.

When you create an account, play games, or use any service on c77c, we collect certain information. This Privacy Policy sets out with full transparency — what data is collected, why it is collected, and how it is kept secure. c77c never misuses your data or sells it to third parties.

Please read this Privacy Policy carefully. By using the platform, you are considered to have agreed to this Policy. If you have any questions, feel free to contact our support team.

            
            This Privacy Policy complements c77c's Terms and Conditions. Both should be read together.
          

2. What Information We Collect

C77c collects only what is needed to provide services, maintain security, and fulfill legal obligations. A full breakdown by data type is provided below:

Data Type	Details	Reason for Collection
Identity Information	Full name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Mobile number, email address	Account Communications & Security Verification
Financial Information	Payment methods, transaction history	Deposit & Withdrawal Processing
Technical Information	IP address, device type, browser information	Security & Fraud Prevention
Gaming Information	Game history, bet amounts, win/loss records	Responsible Gaming Monitoring

3. How Information Is Collected

C77c collects information through several methods. Keeping you informed about each method is part of our Privacy Policy:

Provided Directly: Information you provide directly during registration, KYC verification, payment, and support interactions.
Automatically Collected: Certain information is automatically collected through cookies, log files, and tracking technologies while you use the platform.
Payment Processors: Limited transaction data is received from payment services such as bKash, Nagad, and Rocket for verification purposes.
Identity Verification Services: Third-party verification services may be used during the KYC process, but they do not store your information.

            
            c77c collects only the information that is necessary. No unnecessary or excessive data is requested.
          

4. Purpose of Data Use

C77c uses your information only for the purposes listed below. It is never used for anything beyond these:

For account creation, management, and verification.
To process deposits, withdrawals, and other financial transactions.
To perform age and identity verification (KYC).
To prevent fraud, money laundering, and cybercrime.
For responsible gaming monitoring and support.
To provide customer support and technical assistance.
To send you promotional offers and bonus information with your consent.
To improve the platform and develop new features (anonymized data).

            
            c77c never shares your personal data with third parties for advertising purposes. You can opt out of promotional communications at any time.
          

5. Data Sharing Policy

C77c shares your personal information with third parties only to the minimum extent necessary, and only when required. Your data is never shared beyond the circumstances described below:

Payment Processors: Limited information is shared with bKash, Nagad, and Rocket to process transactions.
Legal Obligations: When required to disclose information by court order or government directive.
Fraud Prevention: Relevant authorities may be provided with information for the purpose of crime prevention.
Technology Partners: Technology service providers may access limited data to operate the platform, and are bound by NDA agreements.

C77c does not sell, rent, or trade your data under any circumstances.

6. Cookies & Tracking Technologies

C77c's website and app use cookies and similar technologies to enhance your experience and ensure the platform functions properly.

Essential Cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
Performance Cookies: To remember your preferred language, settings, and game preferences.
Analytics Cookies: To understand how the platform is being used — all data is anonymized.

Most cookies can be managed through your browser or device settings. However, disabling essential cookies may affect the platform's functionality.

            
            c77c never uses third-party advertising tracking cookies. Your gaming activity is never shared with advertisers.
          

7. Data Security Measures

C77c protects your data using industry-leading technology and best practices. A core part of our Privacy Policy is ensuring robust technical security:

AES-256 Encryption: All stored sensitive information is kept in encrypted form.
SSL/TLS Protocol: Data is encrypted during transmission over the network.
Two-Factor Authentication (2FA): An added layer of security for your account.
Firewall & IDS: Active monitoring to prevent unauthorized access.
Regular Security Audits: Periodic assessments conducted by external security specialists.
Staff Training: c77c staff are trained in data protection and operate under NDA agreements.

Please note that 100% security on the internet cannot be guaranteed. Make sure to keep your account password strong and never share it with anyone.

8. Your Privacy Rights

Under c77c's Privacy Policy, you have the following rights. Contact our support team to exercise any of them:

Right to Access: You can find out exactly what personal data we hold about you.
Right to Rectification: You may request corrections to any inaccurate or outdated information.
Right to Erasure: You may request deletion of your data, subject to certain conditions being met.
Right to Restrict Processing: In certain cases, you may request that we limit how your data is processed.
Right to Opt Out: You can opt out of marketing communications at any time.
Data Portability: You can request a copy of your data in a machine-readable format.

            
            Rights exercise requests are typically processed within 30 business days. Complex cases may take additional time.
          

9. Children's Privacy

C77c is strictly for individuals aged 18 and above. In line with our Privacy Policy, we do not knowingly collect data from minors.

Age verification is carried out at the time of registration.
If a minor is found to have created an account, it will be immediately closed and all associated data will be deleted.
If you believe a minor is using c77c, please notify our support team immediately.

10. Data Retention Period

C77c does not retain your data longer than necessary. Retention periods vary by data type in accordance with our Privacy Policy:

Account Information: For the duration of account activity and up to 5 years after closure, as required by law.
Financial Transaction Records: 5–7 years in accordance with financial regulations.
KYC Documents: Up to 5 years after verification is complete, in accordance with legal obligations.
Support Contact: 2 years after the issue is resolved.
Cookies & Session Data: Upon session expiry or within a maximum of 30 days.

Once the designated retention period ends, your data is securely deleted or fully anonymized so that you can no longer be identified.

11. Privacy Policy Changes

C77c may update this Privacy Policy as needed. Changes may occur due to business updates, new legal requirements, or technical developments.

You will be notified via SMS or email of any significant changes.
You can check the "Last Updated" date at the top of this page to stay informed of any changes.
Continued use of the platform after any changes will be considered acceptance of the updated policy.

            
            We recommend visiting this page regularly. The latest version will always be available here.
          

12. Contact

For any questions, concerns, or rights exercise requests regarding this Privacy Policy, please contact c77c's support team. We are always here to help.

Instant 24/7 support is available via live chat.
Our support team provides assistance in Bengali.
Privacy-related complaints are typically resolved within 30 business days.

Email Communications: [email protected] — This is read-only information, not a clickable link.

C77c Privacy Policy — How Your Data Is Protected

Encrypted Data Storage

SSL Secure Connection

Your Data Is Never Sold

KYC & Identity Verification

Your Control

Time-Limited Retention

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